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  1. Urban Drive is committed to safeguard the data & privacy of its users under applicable laws in India. The page explains in details about various aspects of privacy policy & how it is processed. We request users & visitors to read this page thoroughly & invite questions or queries related to the content of this page.
  2. Urban Drive reserves the complete right to edit its privacy policy & the contents of this page. The revised Policy is effective immediately when posted on the website.
  1. Basic Personal Information – At the time of requesting quote from the website or placing an order, we request your first name, last name, and phone number, rental details like rental start date, end date, pick up & drop off information and emai id.
  2. In case of self-drive Car & Bike rentals, for verification purposes we will require personal details like driving licence, passport copy, Aadhar card, voter id or a personal identification documents.
  3. Your internet address which is primarily known as IP address is also collected by us when you visit our website. This only identifies your ISP (Internet Service Provider) and does not contain any information about you as an individual. We use this information to help us understand more about where our site traffic originates.
  4. The purpose of collecting this data is to understand your rental requirements, provide you a price quotation, to reach out to you in case of any problems or to send you an electronic confirmation of the booking.
  1. In case of online payments, you will be redirected to a Payment Gateway Service Provider, authorized by Indian financial institutions for secure online payments. On the payment gateway interface, you will be asked to enter your payment card type, number and expiration date to enable us to take your payment. The payment gateway employs advanced & https security layer to encrypt your details
  1. To provide you a better & customized service, we or our site tracking applications make limited use of cookies. A cookie is a small text file that is stored on a User's computer for record-keeping purposes which contains information about that User. However, we make sure we don't store any of your credit card or personal information in these cookies. They contain some basic information about your visit, usage patterns, page views or a session id number.
  2. In order to receive or block cookies, you can set your browser settings accordingly.
  1. Information submitted & collected is primarily managed by ECO (S) Mobility & Hospitality Pvt. Ltd with corporate address Plot Number 238, Second floor, Okhla Phase 3, 110020.
  1. TUrban Drive never shares your personal details to any third party company unless the consent is received from you or except in emergency situations or if or when we are lawfully obliged to do with the security & enforcement agencies. We do not sell or hire any personally identifiable details received by us from you.

Employees of ECO (S) Mobility & Hospitality Pvt. Ltd authorised by ECO are permitted to access and update your information. We also ensure the highest level of security to protect and maintain the confidentiality of your information.

  1. We send newsletter & various promotional communication messages to our subscribers once you have subscribed to it. These promotional messages can be communicated in form of emails, sms or any other mode. The purpose of sending the promotional updates is to share latest information on prices, offers, products, services, and competitions.
  2. In case you would like to unsubscribe to our promotional messages, please let us know.
  1. We invite your queries & suggestions. Please feel free to reach out to care@urbandrive.co.in & we would love to assist you.
  1. This private policy document is an electronic record in terms of Information Technology Act, 2000 and rules there under and the amended provisions pertaining to electronic documents/records in various stautes as amended by the Information Technology Act, 2000 from time to time. These terms and conditions do not require any electronic, digital signature or physical signature from the customer.
  2. By availing the service of the company, user declare its obligation to bound with the terms and conditions, rules, policies and conditions applicable to the services. The Company reserves the right, at its sole dicretion to change, add, modify or remove portions of policy at any point of time. Any change in the policy will not be notified to the User. It is sole responsibility of the User to review this policy periodically for any changes or updates before availing any service.
  3. Policy documents is published under the provision of Rule 3 (1) of the information Technology(Intermediaries guidelines) rules, 2011 that require publishing of policy, guidelines, rules and regulation for acesss or usage of www.urbandrive.co.in
  4. The domain name www.urbandrive.co.in ( hereinafter referred to as (“Company) is owned by Eco(s) Mobility & Hospitality Pvt.Ltd which is incorporated under the companies Act 1956 with its corporate office at Building num 238 (Second Floor), Okhla Industrial Estate Phase-3, New Delhi, Delhi 110020
  5. Any information given by User on the website or App with any comments will be used to improve the content of the website. User information will solely be used for marketing or business purpose only.
  6. ECO (S) Mobility & Hospitality Pvt. Ltd believe in strict security procedure and any information of the user which is given by User will not protected to prevent unauthorized access.
  7. ECO (S) Mobility & Hospitality Pvt. Ltd will not trade, sell or rent any user personal information to any third parties outside the company.

We welcome your feedback, comments and suggestion, which will help us to improve further.

Please write to us at care@urbandrive.co.in or +91-9773-881-881.