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  1. Booking can be created for minimum 24 hours. Rates will be charged as per the tariff.
  2. In the case of Limited Km, free Km is limited to 10 Km per hour.Any extra hour usage, 10 Km per hour would be given free.There is no KM limit on unlimited KM Plan.
  3. Extra KM charges will vary as per the model.

In case of no Show

  1. If the Renter does not turn up till 2 hours from the start of his booking, the booking will be cancelled and cancellation charges will be applicable as per the policy.

Extension of Booking

  1. Renter can extend his booking before 3 hours of end time (subject to availability of the car).
  2. If Renter doesn’t inform Urban Drive before 3 hours of his/her booking end time, normal fare*2 times will be applicable for the total hour extended by the Renter.Charges will be applicable as per the plan opted by the Renter at the time of booking.
  3. In case the Renter informs before 3 hours of his/her end time, then booking will be extended on below conditions :-
    1. If the car is available,then the normal charge will be applicable from the Renter.
    2. If the car is not available, then you will not be able to extend your booking, even if you choose to return the car late, then Normal charge*2 times will be applicable for total extended hour.

Shortening of Booking:-

  1. In case the booking is shortened before 3 hours of the start time of his booking, 50% of the base fare will be charged for the modified time.
  2. No Modification for shortening of booking will be allowed once booking is started. Renter can return the car early but no refund will be done.

Cancellation of Booking:-

  1. If Cancellation is done before 24 hours from the booking start time, 10% of the base fare will be charged as cancellation fees.
  2. If Cancellation is done in less than 24 hours from the booking start time, 50% of the base fare or 1-day Rental (whichever is higher) will be charged as cancellation fees.
  3. If Booking is cancelled due to violation of policy, then 10% of the base fare will be charged as cancellation fees.
  1. In case of car model up gradation, renter needs to pay the difference amount for the upgraded model. This can be done till 3 hours before from the start time of the booking (with subject to availability of the car).
  2. Car model cannot be downgraded once the booking is confirmed.
  1. Renter needs to check the condition of the car, registration paper, permits and pollution certificate before receiving the car and note down any discrimination on the checklist & agreement.Unless specified by the Renter in the checklist and agreed by the renter, it will be considered that car is delivered in a good condition.
  2. In case of Accident,Internal or External damage to the car at the time of return, this will be calculated on the number of estimated days for the car is in workshop or damages, then there will be up to maximum liability of Rs.25000.00 or security deposit (whichever is higher).
  3. For Minor damages, it will be charged on the estimation given by fleet/maintenance team.
  4. In case of below situation, Renter will be liable to pay the damage charges in full,
    1. When Renter is found to be under the influence of alcohol/narcotics while driving.
    2. When the Renter is over-speeding.
    3. When the Renter is in violation of traffic rules or the motor vehicle Act (for example, if the Renter has not paid the interstate tax while crossing the state border).
    4. When the number of people in the car at the time of incident exceeds the standard seating capacity of the car.
    5. When the workshop and/or insurance company deems the damage to be consequential in nature (this will be stated in the accident report). Consequential damages occur when the Renter continues to drive the vehicle even when it is performing abnormally.
    6. When there is a misrepresentation of information in the driving license and ID proof details shared by the Renter.
  1. Deposits will be taken through online at the time of making the booking.
  1. Car has to be picked up from our garage and return to the same garage. In case, Renter needs delivery of the car at his convenient location within a city, he needs to pay Rs.300 for each pickup/collection.
  2. Start time, fuel and KM will be calculated from Garage or till garage during pickup/return.
  3. Delivery & pickup charges of Rs.300 respectively is capped to 15 KM from hub location. In case, Delivery or pickup address location is more than 15 KM away from the hub location, then Rs.20 per km will be charged for extra KM on and above 15 KM.

Speed limit differs for all the highways in India. In case there is no boundation on any highway, Renter cannot drive for more than 120 Km/hr. In case speed limit is crossed, it will be treated as over speeding and below penalty will be charged.

  1. 1st Instance > 120km/hr or Highway speed limit. - INR 2500 + GOVT. fines (if any) plus expulsion from Urban Drive if it happens again in the next booking.
  2. 2nd Instance > 120km/hr or Highway speed limit - INR 2500 + GOVT. fines (if any) plus expulsion from Urban Drive.
  3. >= 130 km/hr or Highway speed limit. - INR 2500 + GOVT. fines (if any) plus expulsion from Urban Drive.
  1. The daily billing cycle starts from 9 am and ends at 9 am the next day.
  2. Irrespective of time of day the vehicle is picked up by you on day 1, one billing day is completed at 9 am the next day.
  3. If you return the car late which is beyond 9 AM of the day, then full day rental will be deducted from security amount.
  4. The car is for use only within the state of Goa only.
  5. Urban Drive will collect security from customer. If any damages exceed security amount, then concerned person will collect the same at the time of return.
  6. Cars can be delivered and collected to/from your specified location at your specified time which will be charged Rs.750 for delivery and Rs.750 for pickup respectively.
  7. Customer need to produce/keep one of the following original ID : either PAN card, Aadhar, voter’s card, passport in addition to an attested Xerox copy of driving license at the time of receiving the car.
    • KM plan for Goa :-
    • For 1 day booking, unlimited or Limited Plan will be converted to 150 KM for the entire day. Extra KM charge of Rs.18 per KM will be applicable for addition KM on and above 150 KM for 24 hour booking.
    • For more than 1 day booking, Unlimited KM/Limited KM Plan will be applicable as per website.
  8. Some sufficient fuel will be provided. Customer will have to ensure that the car is returned with the same amount of fuel. However, fuel more than what was originally will not be refunded.
  9. The kilometer and fuel count will start from garage and will end at garage.
  10. The customer should not book the hotel in Club Mahindra and Emerald Palm, Varca.
  11. In case car got breakdown or met with an accident, please be calm and give a call to our support team (+91-9773-881-881). In the case of mechanical breakdown, if replacement can be arranged, the same would be provided. In case it is deemed of getting car repaired locally by the Customer is the best option, then Urban Drives will authorize you over email, text or WhatsApp to get the car repaired locally and reimburse repair charges in the final bill. Within city limits, please do not leave the scene of the accident until proper support has arrived. You may be required to sign several formality documents associated with the accident.
  12. In case of Accident, Internal or External damage to the car during the return, calculation will be made on the number of estimated days rented due to the car is in workshop or damages up to maximum liability of the damage cost estimated by the authorized workshop (after deduction of claim approve by Insurance company), whichever is higher.
  1. Documents required-:Copy of Valid driving license and a copy of any two valid Id proof (Aadhar, Passport, Voter Id or Pan card).
  2. Age limit and License-:Minimum age should be 23 years and Renter must possess a valid driving license held for minimum 1 year.
  3. Exclusions-:All Interstate taxes, fuel cost, parking charges, toll taxes, etc. shall be borne by the Renter as per the usage.
  4. Delivery and Collection-:Car has to be picked up from our garage and return to the same garage. In case, Renter needs delivery of the car at his convenient location within a city (Max 15 Kms from Dispatch location and Additional Kms will be charged for Rs.20/Km), he needs to pay Rs.300 for each pickup/collection. Start time, fuel and KM will be calculated from Garage or till garage during pickup/return.
  5. Fuel-:Car will be given with Full tank and Renter has to return the car with Full Tank. In case the Renter does not return the car with a full tank, then balance to full tank fuel cost will be deducted from the Renter security/collected at the time of return.
  6. Additional Driver-:In case additional Driver is required who is authorized to drive the car during his journey,Renter needs to inform the same at the time of the booking and all his documents needs to be submitted.
  7. Breakdown-:In case of mechanical Breakdown out of the city limits, Renter will call and inform Urban Drive support team. Incase, replacement is needed, the same will be provided to the Renter. In case, it is deemed that getting car repaired locally by the Renter is the best option, then Urban Drive will authorize the renter over email, text or whatsapp to get the car repaired locally and reimburse repair charges to the Renter. Within city limits, Urban Drive will dispatch mobile maintenance van or replacement car or both. Rest of the terms are mentioned in the Rental Agreement.
  8. Replacements-:In case a car is taken for maintenance (not in case of accidental), a replacement vehicle will be provided.
  9. Taxes:-18% GST on the rental
  10. Chauffuer:- The Chauffeur can be provided if required from customer with additional charges. Boarding and lodging of the chauffeur will be provided by the renter.
  11. Color of Car:- Urban Drive doesn’t guarantee for color of the car which is shown on the website. Car model color on the website are for display purpose only
  12. Our vehicles are not allowed to be driven in off-road conditions (sandy, rocky terrain, Ladakh, Jammu Kashmir, Sand dunes, Badrinath, Kedarnath etc). In case, they are taken on such conditions without information, security amount shall be forfeited in full and 2 times of the base fare will be charged from Renter.
  13. Renter is not allowed to take Urban Drive car to other countries including Nepal, Bhutan etc. If the car is taken outside India without taking approval from Urban Drive, then entire liability will be on Renter till the car is returned
  14. Urban Drive reserves all the rights to deny a vehicle to a person unfit to drive or ineligible to meet the requirements. Urban Drive reserves the right to change the terms and conditions at any stpoint of time.Renter accepts that in certain circumstances, it will not be possible to provide Renter with a Vehicle or to provide Renter with the Services he/she has reserved. In such circumances or if we are in breach of this policy or any contract signed between us or for any reason whatsoever, Renter agrees that Urban Drive’s maximum liability for any losses (including any loss of profits, loss of business, business interruption, or loss of business opportunity) in contract or tort will be limited to the value of the base Vehicle hire charges/fees or security deposit (whichever is low), Renter reserved during the booking confirmation process.
  1. Booking can be created for minimum 1 hour. Rates will be charged as per the tariff which will be minimum for one day (time will vary as per city)
  2. In the case of Limited Km, free Km is limited to some fixed KM per hour which varies city to city and model to model. There is no KM limit on unlimited KM Plan.
  3. Extra KM charges will vary as per the model.

Extension of Booking

    At the time of return
  1. If Renter didn’t inform Urban Drive before 3 hours of his end time. Normal fare*2 times will be applicable for the total hour extended by the Renter.
  2. In case the Renter informs before 3 hours of his/her end time, then booking will be extended on below conditions :-
    1. If bike is available, Normal charge will be applicable from the Renter.
    2. If bike is not available, Normal charge*2 times will be applicable for total extended hour.
    At the time of pickup
  3. If Renter didn’t turn up till 2 hours from the start of his booking. Booking will be cancelled and cancellation charge will be applicable as per policy.

Modification of Booking :-

  1. In case booking is shortened before 3 hour of start of his booking. 50% of the base fare will be charged for the modified time.
  2. No Modification will be allowed once booking is started. Customer can return the bike early but no refund will be done.

Cancellation of Booking:-

  1. If Cancellation is done before 48 hours from the booking start time, 20% of the base fare will be charged as cancellation fees (GST will be applicable on base fare)
  2. If Cancellation is done in less than 48 hours from the booking start time, 50% of the base fare or 1-day Rental (whichever is higher) will be charged as cancellation fees (GST will be applicable on base fare).
  3. If Booking is cancelled due to violation of policy, Cancellation charge will be applicable as per cancellation Policy (GST will be applicable on base fare)
  4. Note:-Urban Drive reserves the right to cancel any booking if deemed necessary.
  1. In case of Bike model up gradation, renter needs to pay the difference amount for the upgraded model. This can be done till 3 hours before from the start time of the booking (with subject to availability of the car).
  2. Bike model cannot be downgraded once the booking is confirmed.
  1. Bike has to be picked up from our hub and return to the same hub
  1. Renter will satisfy himself/herself of the condition of the bike, registration paper, permits and pollution certificate before the start of the rental and note down any existing damages on the rental agreement.
  2. In case of Accident, Internal or External damage to the bike during return. This will be calculated on the number of estimated days rental due to bike is in workshop or damages up to maximum liability of Rs.25000 or Insured declared value (whichever is higher).
  3. For Minor damages, it will be charged on the estimate given by Fleet team.
  4. In case of below situation, Renter will be liable to pay the damage charges in full.
    1. When Renter is found to be under the influence of alcohol/narcotics while driving.
    2. When the Renter is over-Speeding.
    3. When the Renter is in violation of traffic rules or the motor vehicle Act (for example, if the Renter has not paid the interstate tax while crossing the state border).
    4. When the number of people on the bike at the time of incident exceeds the standard seating capacity of the bike.
    5. When the workshop and/ or insurance company deem the damage to be consequential in nature (this will be stated in the accident report). Consequential damages occur when the Renter continues driving the vehicle even when it is performing abnormally.
    6. When there is misrepresentation of information in the driving license and ID proof details shared by the Renter.
  1. Deposit will be taken either by cash, Wallet or can be Pre-Authorized on Credit card (except Amex card) or will be charged from the card at the time of the pickup of vehicle. Credit card should be in the name of Renter.

Renter cannot drive for more than 80 Km/hr for bikes upto 150cc, more than 100 Km/hr for bikes upto 500cc and more than 120 Km/hr for bikes more than 500cc. In case speed limit is crossed, it will be treated as over speeding and below penalty will be charged.

  1. 1st Instance > INR 500 + GOVT. fines (if any) plus expulsion from Urban Drive if it happens again in the next booking.
  2. 2nd Instance > INR 1000 + GOVT. fines (if any) plus expulsion from Urban Drive.
  3. Final Instance > INR 2000 + GOVT. fines (if any) plus expulsion from Urban Drive.
  1. Documents required-:A Valid driving license and Any 1 valid Id proof (i.e Aadhaar Card, Passport Or Voter Id). No Colored Copied of any id proof will be entertained.
  2. Age limit and License-:Minimum age should be 21 years for normal bikes and 23 years for Superbikes and renter must possess a valid driving license held for min 1 year. For International customer, valid International Driving Permit will be required in addition to the original driving license.
  3. Exclusions-:All Interstate taxes, fuel cost, parking charges, toll taxes, etc. shall be borne by the Renter as per the usage.
  4. Fuel-:We do not provide fuel for the bikes however all bikes will have enough fuel to reach the nearest petrol bunk.
  5. Additional Driver-:In case additional Driver is required who is authorized to drive the bike during his journey. Renter needs to inform the same at the time of creating the booking and all his documents needs to be submitted.
  6. Breakdown-:In case of mechanical Breakdown out of the city limits, Renter will call and inform Urban Drive helpline. In case replacement can be provided, the same would be provided. In case it is deemed that getting bike repaired locally by the Renter is the best option, then Urban Drive will authorize the renter over email, text or whatsapp to get the bike repaired locally and reimburse repair charges to the customer. Within city limits, Urban Drive will dispatch mobile maintenance van or replacement bike or both. Rest of the terms as mentioned in the Rental Agreement.
  7. Replacements-:In case a bike is taken for maintenance, a replacement vehicle will be provided.
  8. Taxes:-18% GST on the rental
  9. One way rental:- One Way rental between cities cannot be provided.
  10. Taxes:- 18% GST on Self Drive without fuel.
  11. Our Vehicles can be driven across Pan India. In case there is any restriction in any area/cities to drive self drive bikes. Customer are requested to follow guidelines as per the cities and Urban Drive is not liable for any booking hour loss due to such restrictions.
  12. Customer is not allowed to take Self Drive bike to other countries including Nepal, Bhutan etc. If bike is taken outside India without taking approval from Urban Drive, then entire liability will be on customer till the bike is returned.
  13. If Customer didn’t return the bike on-time, without fuel or with damages etc. Urban Drive partner is authorized to deduct the pending amount from his/her account through credit card which was given at the time of picking the bike. Customer will be informed through call/email before deducting the amount from his/her account.
  14. Urban Drive reserves all the rights to deny a vehicle to a person unfit to drive or ineligible to meet the requirements. Urban Drive reserves the right to change the terms and conditions at any point of time. Renter accepts that in certain circumstances, it will not be possible to provide Renter with a Vehicle or to provide Renter with the Services he/she has reserved. In such circumstances or if we are in breach of this policy or any contract signed between us or for any reason whatsoever, Renter agrees that Urban Drive maximum liability for any losses (including any loss of profits, loss of business, business interruption, or loss of business opportunity) in contract or tort will be limited to the value of the base Vehicle hire charges/fees or security deposit (whichever is low), Renter reserved during the booking confirmation process.
  15. Urban Drive only acts as an aggregator and does not own any Vehicle but the same are owned by Urban Drive's partner and Urban Drive shall not be liable for any claims that may arise to the user while using the Service. Urban Drive is not responsible for the behavior, negligence, conduct, actions or inactions on the part of the Urban Drive's partner that you may avail (through Urban Drive or otherwise). If customer has any complaint in relation to the Service provided, then that dispute must be taken up with the Urban Drive's partner directly
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Feel free to get in touch with our Support team at

+91-9773-881-881 or care@urbandrive.co.in